A rapidly expanding MSP in Manchester is looking for 2 IT Project Managers to join their team.  The MSP  have a fantastic EVP.

Primary Duties and Responsibilities

  • To diagnose and resolve software and hardware calls/tickets.
  • To accurately record, update and document requests using the help desk system maintaining a first-class level of customer service ensuring that all customers are treated efficiently and properly.
  • Execute software installation and deployment to computing systems if necessary.
  • Assist with Active Directory management.
  • Contribute updates to technical documentation, procedures and process definitions.
  • Assist infrastructure team with network and infrastructure initiatives including both hardware and systems administration.


  • Experience in a technical support or service delivery function within an IT environment
  • Working knowledge of technical support (break-fix) for Windows desktops/laptops.
  • Win7/W10 support knowledge.
  • A general understanding of networks – an understanding of TCP/IP, Switches, Routers and VPN.
  • Believes in personal development and is willing to continually improve.
  • Can inspire confidence in our stakeholders.
  • Proven experience building excellent client relationships.
  • Willing to update and adapt skills as required by the demands of the role.
  • Able to work occasional weekends / out-of-hours an advantage.